We want to give you the best possible service. However, if at any point you become unhappy or concerned about the service we provide then you should inform us immediately, so that we can do our best to resolve the problem. The complaints manager of the firm is Hoffman Justin.
In the first instance it may be helpful to contact the person who is working on your case to discuss your concerns and we will do our best to resolve any issues at this stage. If you would like to make a formal complaint, please contact Mr Rajah and he will arrange to meet with you in the first instance. If you prefer not to meet with him directly, he can be contacted on info@wfmlsltd.com. Mr Rajah will provide you with full details of the complaints procedure and policy if this is required.
Please note that making a complaint will not affect how we handle your case.
The Solicitors Regulation Authority can help you if you are concerned about our behaviour. This could be for things like dishonesty, taking or losing your money or treating you unfairly because of your age, a disability or other characteristic.
You can raise your concerns with the Solicitors Regulation Authority.
What do to if we cannot resolve your complaint
The Legal Ombudsman can help you if we are unable to resolve your complaint ourselves. They will look at your complaint independently and it will not affect how we handle your case.
Before accepting a complaint for investigation, the Legal Ombudsman will check that you have tried to resolve your complaint with us first. If you have, then you must take your complaint to the Legal Ombudsman.
If you would like more information about the Legal Ombudsman, please contact them.
Contact details
Visit: www.wfmlsltd.com
Call: +44 7853 869 809 between 9am to 5pm.
Email: enquiries@wfmlsltd.com
Legal Ombudsman PO Box 3466, Wolverhampton, WV1 9WJ
*Please note from 1 April 2025, the time limits for referring a complaint to the Legal Ombudsman should be as follows:
- Within six months of receiving our final response to your complaint
And
-
No more than one year from the date of the act or omission being complained about; or
-
No more than one year from the date when you should reasonably have known that there was cause for complaint.
